You need a voice telemarketing strategy if you want customer and revenue growth, as well as market expansion. First, though, you’ll have to clear a formidable hurdle: Telemarketing departments are expensive, and complicated to run.
It’s a crucial function that you have to get right. Your company’s goodwill, brand, and sales efforts depend on what these telemarketers say, and how they say it. The need for control pushes many businesses toward the decision to take care of telemarketing themselves, which is a considerable investment, and often a capital investment. And unexpected swings in the economy can make at a commitment that’s financially devastating to keep.
A growing number of companies – ranging from small businesses to enterprises – have chosen to sidestep this risk. They’ve turned to call center outsourcing. And this number is growing as more telemarketing companies discover that there are no sacrifices or compromises involved. There’s no loss of control or quality.
The considerably reduced cost of call center outsourcing allows companies to focus on core business initiatives. Seldom does that include voice telemarketing. The savings can be re-invested to spur productivity and competitiveness. Growth and innovation can resume their leader positions as company goals.
Call center outsourcing offers access to some of the best sales and customer service talent in the world. Our virtual assistants in the Philippines are experienced and well-trained, and they focus solely on this effort. You do not have to find, train, and employ a large group of highly skilled salespeople. And you do not incur the overhead costs of in-house employees.
Many companies take a seasonal or cyclical approach to telemarketing. Their telemarketing employees face repeated periods of inactivity. This makes it difficult to keep high producers. Call center outsourcing offers flexibility. Companies can act quickly on unexpected opportunities by scaling up or down their telemarking efforts. The concern about employee retention is removed, as are fixed overhead costs of maintaining these services year-round.
Other concerns that revolve around human resources disappear when companies transition to outsourced telemarketing services. Short-term opportunities might otherwise mean hiring and training employees who would have to be let go. Companies concerned to their brand and reputation are sensitive to the negative message that high employee turnover communicates. There’s also the high cost involved in recruitment, training, benefits, and the equipment these employees need to do their jobs.
Outsourced telemarketing services solves these issues and makes companies agile. It’s possible to swiftly proceed from idea to implementation, supported by skilled professionals who just do one thing. Telemarketing.
“I highly recommend Noon Dalton services. I am very pleased with the services that Nick Patterson and Roy Wilson the team I worked with, provided and with the professionalism of the Noon Dalton staff overall. The support services that were provided were top notch both in terms of quality and amount of work produced. The pricing for Noon Dalton is reasonable and the flexibility of the team is excellent. I would recommend Noon Dalton to anyone who is looking for an excellent and reputable outsourcing firm.”
“Noon Dalton has been instrumental to the success of our business model for the past two years. Our team at ND is an extension of my staff — handling the routine tasks so that we can keep focused on pleasing clients and growing the business. Trusting so much to them works because they employ self-directed, fast learners who take pride in both a job well done and continuous improvement.”
Our latest management team meeting revealed that our top minds were spending an inefficient amount of time on repetitive tasks which meant we needed an immediate solution that also respected our lean cost structure. Noon Dalton had virtual assistants for each of our management team assigned and completing administrative tasks within a week, all for less than the cost of one new hire! I was most impressed that Noon Dalton acted as a true partner company, understood our unique challenges, and was able to seamlessly implement a solution with minimal discovery time. I highly recommend working with Noon Dalton if you are looking to reduce stress in your organization
I own four bars in Manhattan and last year was seeking a way to build a Facebook page for the rebranding of one of our bars. Not only has my Noon Dalton Virtual Assistant managed every step of the setup, friend requests, and posting, he is also very good at assisting with many repetitive activities that I or my bar manager used to have to do. I would highly recommend using Noon Dalton for any small business owner who wants to implement new technology activities that need to be done every day but not necessarily done by you personally.
“Since using Noon Dalton since 2011, iStores has been able to identify and delegate repetitive operational tasks to our virtual assistant. This frees our US based team up to concentrate on higher value activities and use their unique abilities. The results are lower payroll costs, higher employee engagement, and has allowed us to get more done.”
“We have enjoyed the advantage that the Noon Dalton management handles the training of the Virtual Employee (VE) on the Applicant Tracking System that we use. Both our VE and his manager have participated in our firm’s weekly calls to train our practice leaders on how to get more out of the system. This has added value to our investment in the ATS and in Noon Dalton – at a fraction of the cost of hiring, training, employing, and providing benefits to a U.S. employee. ”
“I wanted to take a moment to say how incredibly pleased we are with your services. We are a staffing agency that has been servicing the pharmaceutical industry for 20 years. Our “employee” is quick, efficient and needs very little direction. Things that are quite important in the recruiting world. Adding your help, has taken a HUGE weight off my shoulders. Using Noon Dalton, is like hiring a TEAM of people to drive our business forward!”
“The thing I like the most about Noon-Dalton is that you get to outsource processes at a low cost to high performers abroad. You get a full team for the price of a minimum wage employee in US. They make the on-boarding easy by understanding the process and creating a step by step document that is updated constantly by my own Noon-Dalton employee. Communication is easy and I get a daily report of what was done and have seen great results!”
Our Noon Dalton Virtual Assistant has driven enormous value for Myriad Tech Solutions. He has enabled us to greatly expand our marketing efforts while at the same time freeing up our business development people to focus on client-facing activities. We were very impressed that Noon Dalton took the time to learn our business and helped us find ways to get the greatest value out of our Virtual Assistant.
“I wanted to take a minute to reach out and touch base with you personally. It has been nearly 4 years since we hired our Noon Dalton Virtual Assistant. Melvin and the Noon Dalton team have been a great asset to the Miami Beach Chamber of Commerce. He has been very helpful in freeing up valuable time from our local employee’s busy schedules, and allowing them to work on important tasks.
Melvin has done this by becoming an expert in our CRM (Chamber Master), adding leads, updating information for representatives and members, and coordinating emails to members for events and rsvp’s. I am extremely pleased with the attention to detail in the work, and the timely manner in which it is completed. As well as the friendly and cooperative demeanor to go along with the proficiency of work.
I thought it might be helpful to share how we use our VA’s to make MBCC more productive so other great Chambers and Associations could do the same!”
“Noon Dalton was able to identify our needs quickly and continue to add repetitive tasks to their workload which were all beneficial to free up my staff. The onboarding, training, and documenting of the tasks was great and very detailed. My staff at first was hesitant but now they have embraced and love having the help!”
“We have been really happy with the on-boarding process. Our new staff member does a great job. We hope to expand the number of staff we have through Noon Dalton over the next 12 months.”
I have been using Noon-Dalton VAs for over a year and the experience has exceeded my expectations. Whether they are handling a personal task such as researching yacht charters or conducting market research for an important client, they have always delivered the desired results. Just like having your assistant across the hall, the better direction and input you give, the better the end result. Using Noon Dalton has allowed us to save tens of thousands of dollars per year while still maintaining consistent levels of service.
“We began with one VE and found this resource to be competent and committed to both completing our requested tasks (as requested) and to improving his capacity to add value. We had not anticipated this level of proactivity and it has served us well. In addition, the quality review and supervisory follow-up has been exceptional.”
Working with Noon Dalton’s virtual employees has been a huge benefit for our company. Very little training was required, and our virtual employees were able to grasp each project quickly. Their work has been exceptional and they have always been extremely responsive and reliable – they are great with communicating any issues that arise and they provide detailed performance reports. We would definitely recommend Noon Dalton to any other companies looking to increase their efficiency and productivity.
“I am pleased to announce that two of our recent placements including the search for a VP of Operations, (the largest fee our firm will collect this year) are a direct result of this teams work. They do excellent work in a timely fashion and communicate in a friendly, cooperative manner. My biggest surprise was to find out that they are both task and solution-oriented. ”
Noon Dalton is an excellent company that has really introduced me to an entire new way of doing business. The way the company is structured to minimize the impact of turnover, or new employees gives me comfort as a business owner that normal tasks that would fall to me, don't have to. The virtual employee was always prompt, always communicative and friendly, and there was always progress and task reports that really help to manage various projects. And the flexibility of their service contracts and different levels is why I will always use Noon Dalton for my Virtual Employee work. I highly recommend Noon Dalton