eCommerce: Procurement Outsourcing
What’s eating up the time and attention of your best talent? Studies show that an average employee spends about 520 hours a year on repetitive tasks that detract from productivity. When they’re off track, so is your business. They need to focus their knowledge and expertise on growth and innovation.
But how do you free up your people from the routine tasks related to eCommerce without vastly increasing overhead?
eCommerce is an industry made for procurement outsourcing, or what we call “rightsourcing.” Much of your efforts focus on supportive tasks, and it’s a crucial but expensive undertaking to keep customer support in-house. Hand these duties off to professional virtual assistants. A BPO call center frees up your eCommerce all-stars to do what they do best – sell.
Virtual assistants excel at customer support, and that’s a key differentiator in successful eCommerce. They can answer real-time questions and even close sales. And personal support can’t be undervalued; Forrester advises that, “Human contact needs to be available to sort out problems – at least by email, but preferably also with a phone option.”
The value to you grows deeper. It’s not just about saving abandoned shopping carts or answering questions about shipping. Virtual assistants in a BPO call center can also identify cross-selling and upselling opportunities.
Customer satisfaction determines the success of your eCommerce business, and procurement outsourcing can help you accomplish it. You need to know customer tastes and preferences, and this information is captured with every visit, and every sale. The bytes add up, and even modest eCommerce sites generate massive amounts of data. The use of virtual assistants to maintain data integrity and conduct web analytics takes these time-consuming but necessary responsibilities off the plate of your on-site team.
Purchasing, accounting, and order management are also crucial to eCommerce operations, but they’re not proactive elements that directly generate revenue. These functions are skills, not talents – and they are perfect for small business outsourcing. Equalize the overhead of these services by rightsourcing them.
You wouldn’t ask a brain surgeon to remove a hangnail. So why insist that your eCommerce experts take care of website maintenance? It’s important work, but it won’t spark the innovation that grows your business. Virtual assistants can rebalance the return on your investment in these functions and make them a cost-effective proposition. They’ll scour your eCommerce site and perform routine preventative maintenance. These tasks, plus research and analysis, don’t need to live in-house. BPO services are a sensible resource allocation, and they’re easy to launch.
Our onboarding process embeds training and confidence in your team of VAs – they’ll know how things are done. Detailed, clear documentation drives the implementation of your processes and it makes for easily-scalable updates as your business grows and changes. You won’t have to spend time training or retraining your virtual team as it grows to meet the needs of your business.
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Noon Dalton is an excellent company that has really introduced me to an entire new way of doing business. The way the company is structured to minimize the impact of turnover, or new employees gives me comfort as a business owner that normal tasks that would fall to me, don't have to. The virtual employee was always prompt, always communicative and friendly, and there was always progress and task reports that really help to manage various projects. And the flexibility of their service contracts and different levels is why I will always use Noon Dalton for my Virtual Employee work. I highly recommend Noon Dalton
I have been using Noon-Dalton VAs for over a year and the experience has exceeded my expectations. Whether they are handling a personal task such as researching yacht charters or conducting market research for an important client, they have always delivered the desired results. Just like having your assistant across the hall, the better direction and input you give, the better the end result. Using Noon Dalton has allowed us to save tens of thousands of dollars per year while still maintaining consistent levels of service.
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