What’s eating up the time and attention of your best talent? Studies show that an average employee spends about 520 hours a year on repetitive tasks that detract from productivity. When they’re off track, so is your business. They need to focus their knowledge and expertise on growth and innovation.
But how do you free up your people from the routine tasks related to eCommerce without vastly increasing overhead?
eCommerce is an industry made for procurement outsourcing, or what we call “rightsourcing.” Much of your efforts focus on supportive tasks, and it’s a crucial but expensive undertaking to keep customer support in-house. Hand these duties off to professional virtual assistants. A BPO call center frees up your eCommerce all-stars to do what they do best – sell.
Virtual assistants excel at customer support, and that’s a key differentiator in successful eCommerce. They can answer real-time questions and even close sales. And personal support can’t be undervalued; Forrester advises that, “Human contact needs to be available to sort out problems – at least by email, but preferably also with a phone option.”
The value to you grows deeper. It’s not just about saving abandoned shopping carts or answering questions about shipping. Virtual assistants in a BPO call center can also identify cross-selling and upselling opportunities.
Customer satisfaction determines the success of your eCommerce business, and procurement outsourcing can help you accomplish it. You need to know customer tastes and preferences, and this information is captured with every visit, and every sale. The bytes add up, and even modest eCommerce sites generate massive amounts of data. The use of virtual assistants to maintain data integrity and conduct web analytics takes these time-consuming but necessary responsibilities off the plate of your on-site team.
Purchasing, accounting, and order management are also crucial to eCommerce operations, but they’re not proactive elements that directly generate revenue. These functions are skills, not talents – and they are perfect for small business outsourcing. Equalize the overhead of these services by rightsourcing them.
You wouldn’t ask a brain surgeon to remove a hangnail. So why insist that your eCommerce experts take care of website maintenance? It’s important work, but it won’t spark the innovation that grows your business. Virtual assistants can rebalance the return on your investment in these functions and make them a cost-effective proposition. They’ll scour your eCommerce site and perform routine preventative maintenance. These tasks, plus research and analysis, don’t need to live in-house. BPO services are a sensible resource allocation, and they’re easy to launch.
Our onboarding process embeds training and confidence in your team of VAs – they’ll know how things are done. Detailed, clear documentation drives the implementation of your processes and it makes for easily-scalable updates as your business grows and changes. You won’t have to spend time training or retraining your virtual team as it grows to meet the needs of your business.
I have been using Noon-Dalton VAs for over a year and the experience has exceeded my expectations. Whether they are handling a personal task such as researching yacht charters or conducting market research for an important client, they have always delivered the desired results. Just like having your assistant across the hall, the better direction and input you give, the better the end result. Using Noon Dalton has allowed us to save tens of thousands of dollars per year while still maintaining consistent levels of service.
“We began with one VE and found this resource to be competent and committed to both completing our requested tasks (as requested) and to improving his capacity to add value. We had not anticipated this level of proactivity and it has served us well. In addition, the quality review and supervisory follow-up has been exceptional.”
“I wanted to take a moment to say how incredibly pleased we are with your services. We are a staffing agency that has been servicing the pharmaceutical industry for 20 years. Our “employee” is quick, efficient and needs very little direction. Things that are quite important in the recruiting world. Adding your help, has taken a HUGE weight off my shoulders. Using Noon Dalton, is like hiring a TEAM of people to drive our business forward!”
Our Noon Dalton Virtual Assistant has driven enormous value for Myriad Tech Solutions. He has enabled us to greatly expand our marketing efforts while at the same time freeing up our business development people to focus on client-facing activities. We were very impressed that Noon Dalton took the time to learn our business and helped us find ways to get the greatest value out of our Virtual Assistant.
“I am pleased to announce that two of our recent placements including the search for a VP of Operations, (the largest fee our firm will collect this year) are a direct result of this teams work. They do excellent work in a timely fashion and communicate in a friendly, cooperative manner. My biggest surprise was to find out that they are both task and solution-oriented. ”
Our latest management team meeting revealed that our top minds were spending an inefficient amount of time on repetitive tasks which meant we needed an immediate solution that also respected our lean cost structure. Noon Dalton had virtual assistants for each of our management team assigned and completing administrative tasks within a week, all for less than the cost of one new hire! I was most impressed that Noon Dalton acted as a true partner company, understood our unique challenges, and was able to seamlessly implement a solution with minimal discovery time. I highly recommend working with Noon Dalton if you are looking to reduce stress in your organization
“I highly recommend Noon Dalton services. I am very pleased with the services that Nick Patterson and Roy Wilson the team I worked with, provided and with the professionalism of the Noon Dalton staff overall. The support services that were provided were top notch both in terms of quality and amount of work produced. The pricing for Noon Dalton is reasonable and the flexibility of the team is excellent. I would recommend Noon Dalton to anyone who is looking for an excellent and reputable outsourcing firm.”
Noon Dalton is an excellent company that has really introduced me to an entire new way of doing business. The way the company is structured to minimize the impact of turnover, or new employees gives me comfort as a business owner that normal tasks that would fall to me, don't have to. The virtual employee was always prompt, always communicative and friendly, and there was always progress and task reports that really help to manage various projects. And the flexibility of their service contracts and different levels is why I will always use Noon Dalton for my Virtual Employee work. I highly recommend Noon Dalton
I own four bars in Manhattan and last year was seeking a way to build a Facebook page for the rebranding of one of our bars. Not only has my Noon Dalton Virtual Assistant managed every step of the setup, friend requests, and posting, he is also very good at assisting with many repetitive activities that I or my bar manager used to have to do. I would highly recommend using Noon Dalton for any small business owner who wants to implement new technology activities that need to be done every day but not necessarily done by you personally.