People often ask us how we got started. We actually started out as the first client of our business. Having started several companies in New York we were challenged with a lot of administrative tasks that needed to get done but had to be done exactly right. With us spread very thin on time and New York City being as expensive as it is, we didn’t have the money or infrastructure to hire fulltime local employees, so we needed to be creative. Jehan’s experience with outsourcing processes for Wall St. Investment banks while at Deloitte Consulting was crucial when evaluating a provider that would handle our day to day tasks. They had to be both trustworthy and capable of delivering on what was promised because if not our company would have suffered. Also they had to be very efficient when learning new tasks so we didn’t waste time and the turnover needed to be very low because retraining staff was not an option for us.

Edward Dalton | Jehan Noon | Founder, CEO

After selecting multiple providers to test out we went with by far the best management team and their ability to restructure their operations based on our guidance was very promising. We implemented policies to document processes and have team managers receive training so they can act as a backup and retrain someone new so we were up and running even more than a local employee. We were also impressed with the candid communication when there was issues or challenges so we worked through them collectively. Trusting the data was correct was also a very big concern for us. We overcame this by structuring the training in manageable blocks where we would train via screen sharing, have them show us what they learned, then let them work for a set time frame for us to review the work. After they completed a few iterations successfully we moved on to the next task. One huge benefit to this training structure was it didn’t take large chunks of time out of our very busy days and we could schedule the training/feedback sessions usually in 15 minute increments. The even nicer thing was that we didn’t have to feel bogged down creating process/training documents either. We just showed them on my computer and they created them for us! As the trust grew over time we expanded their role which saved us more and more time. While not all the tasks were perfect all the time it still moved the ball forward and saved us from doing the heavy lifting.

Edward Dalton | Jehan Noon | Founder, CEO

We then started offering similar services to our friends who owned companies. After 6 months of working together so closely we integrated both companies and Noon Dalton was born! We decided on the name Noon Dalton because we were extremely proud of what we were starting and wanted to make sure our clients knew we stood behind our services so much that our reputation is always on the line.

From there we really focused on operational excellence of being able to deliver what we say we can do. We accomplished this by testing out a wide range of activities on ourselves and if those worked we would offer them to our clients. We take our word very seriously and have instilled in our culture to deliver what we say we can do. And that’s why we give the free trial so you can understand how we work together. Because we only work only on a month to month basis, for us to grow the size we have means something because every single one of our clients is really repurchasing our service each month. We look at this as a long term integration with our clients and we’re the virtual extension of their company. Because they are trusting us and it does take a leap of faith to do that but we’re hopefully the right people for the job. And even if we’re not, we’re able to add some value even in the trail process.

Testimonials

We might have started this business to support ourselves, but now we have provided VA's to support over `{`687`}` businesses worldwide. Here’s what they have to say about outsourcing to Noon Dalton.

“Our Noon Dalton Virtual Assistant has driven enormous value for Myriad Tech Solutions. He has enabled us to greatly expand our marketing efforts while at the same time freeing up our business development people to focus on client-facing activities. We were very impressed that Noon Dalton took the time to learn our business and helped us find ways to get the greatest value out of our Virtual Assistant.”

Andrew
AndrewFounder

“I wanted to take a moment to say how incredibly pleased we are with your services. We are a staffing agency that has been servicing the pharmaceutical industry for 20 years. Our “employee” is quick, efficient and needs very little direction. Things that are quite important in the recruiting world. Adding your help, has taken a HUGE weight off my shoulders. Using Noon Dalton, is like hiring a TEAM of people to drive our business forward!”

Heidi
HeidiClinical Dynamics Inc.

“We have enjoyed the advantage that the Noon Dalton management handles the training of the Virtual Employee (VE) on the Applicant Tracking System that we use. Both our VE and his manager have participated in our firm’s weekly calls to train our practice leaders on how to get more out of the system. This has added value to our investment in the ATS and in Noon Dalton – at a fraction of the cost of hiring, training, employing, and providing benefits to a U.S. employee. ”

Sharon
SharonProsigo Executive Search

“We began with one VE and found this resource to be competent and committed to both completing our requested tasks (as requested) and to improving his capacity to add value. We had not anticipated this level of proactivity and it has served us well. In addition, the quality review and supervisory follow-up has been exceptional.”

David
DavidOdgers Berndtson

“We have been really happy with the on-boarding process. Our new staff member does a great job. We hope to expand the number of staff we have through Noon Dalton over the next 12 months.”

Warrick
Warrick Director

I have been using Noon-Dalton VAs for over a year and the experience has exceeded my expectations. Whether they are handling a personal task such as researching yacht charters or conducting market research for an important client, they have always delivered the desired results. Just like having your assistant across the hall, the better direction and input you give, the better the end result. Using Noon Dalton has allowed us to save tens of thousands of dollars per year while still maintaining consistent levels of service.

Andrew Wahl
Andrew WahlWahlrich Group LLC

“Since using Noon Dalton since 2011, iStores has been able to identify and delegate repetitive operational tasks to our virtual assistant. This frees our US based team up to concentrate on higher value activities and use their unique abilities. The results are lower payroll costs, higher employee engagement, and has allowed us to get more done.”

Adam
AdamFounder & CEO

I own four bars in Manhattan and last year was seeking a way to build a Facebook page for the rebranding of one of our bars. Not only has my Noon Dalton Virtual Assistant managed every step of the setup, friend requests, and posting, he is also very good at assisting with many repetitive activities that I or my bar manager used to have to do. I would highly recommend using Noon Dalton for any small business owner who wants to implement new technology activities that need to be done every day but not necessarily done by you personally.

Billy Bishop
Billy Bishop

“I highly recommend Noon Dalton services. I am very pleased with the services that Nick Patterson and Roy Wilson the team I worked with, provided and with the professionalism of the Noon Dalton staff overall. The support services that were provided were top notch both in terms of quality and amount of work produced. The pricing for Noon Dalton is reasonable and the flexibility of the team is excellent. I would recommend Noon Dalton to anyone who is looking for an excellent and reputable outsourcing firm.”

Cynthia
CynthiaJ.T. Nelson & Associates, Inc.

Noon Dalton is an excellent company that has really introduced me to an entire new way of doing business. The way the company is structured to minimize the impact of turnover, or new employees gives me comfort as a business owner that normal tasks that would fall to me, don't have to. The virtual employee was always prompt, always communicative and friendly, and there was always progress and task reports that really help to manage various projects. And the flexibility of their service contracts and different levels is why I will always use Noon Dalton for my Virtual Employee work. I highly recommend Noon Dalton

Sean Greco

“I am pleased to announce that two of our recent placements including the search for a VP of Operations, (the largest fee our firm will collect this year) are a direct result of this teams work. They do excellent work in a timely fashion and communicate in a friendly, cooperative manner. My biggest surprise was to find out that they are both task and solution-oriented. ”

Dan
DanContinental Search

Our Noon Dalton Virtual Assistant has driven enormous value for Myriad Tech Solutions. He has enabled us to greatly expand our marketing efforts while at the same time freeing up our business development people to focus on client-facing activities. We were very impressed that Noon Dalton took the time to learn our business and helped us find ways to get the greatest value out of our Virtual Assistant.

Andrew Fisher
Andrew FisherMyriad Tech Solutions

Our latest management team meeting revealed that our top minds were spending an inefficient amount of time on repetitive tasks which meant we needed an immediate solution that also respected our lean cost structure.  Noon Dalton had virtual assistants for each of our management team assigned and completing administrative tasks within a week, all for less than the cost of one new hire!  I was most impressed that Noon Dalton acted as a true partner company, understood our unique challenges, and was able to seamlessly implement a solution with minimal discovery time.  I highly recommend working with Noon Dalton if you are looking to reduce stress in your organization

Dione Spiteri
Dione SpiteriUS Appraisal Group

“Noon Dalton has been instrumental to the success of our business model for the past two years. Our team at ND is an extension of my staff — handling the routine tasks so that we can keep focused on pleasing clients and growing the business. Trusting so much to them works because they employ self-directed, fast learners who take pride in both a job well done and continuous improvement.”

Russ
RussCo-founder, CEO

“The thing I like the most about Noon-Dalton is that you get to outsource processes at a low cost to high performers abroad. You get a full team for the price of a minimum wage employee in US. They make the on-boarding easy by understanding the process and creating a step by step document that is updated constantly by my own Noon-Dalton employee. Communication is easy and I get a daily report of what was done and have seen great results!”

Cesar
CesarCEO

“Noon Dalton was able to identify our needs quickly and continue to add repetitive tasks to their workload which were all beneficial to free up my staff. The onboarding, training, and documenting of the tasks was great and very detailed. My staff at first was hesitant but now they have embraced and love having the help!”

Travis
Travis President

“I wanted to take a minute to reach out and touch base with you personally. It has been nearly 4 years since we hired our Noon Dalton Virtual Assistant. Melvin and the Noon Dalton team have been a great asset to the Miami Beach Chamber of Commerce. He has been very helpful in freeing up valuable time from our local employee’s busy schedules, and allowing them to work on important tasks.

Melvin has done this by becoming an expert in our CRM (Chamber Master), adding leads, updating information for representatives and members, and coordinating emails to members for events and rsvp’s. I am extremely pleased with the attention to detail in the work, and the timely manner in which it is completed. As well as the friendly and cooperative demeanor to go along with the proficiency of work.

I thought it might be helpful to share how we use our VA’s to make MBCC more productive so other great Chambers and Associations could do the same!”

Jerry
JerryPresident & CEO