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How Can Call Center Outsourcing Help Businesses?

Bring in remote teams for call center outsourcing if you want a cost-effective investment in efficiency.  For all the advantages company websites offer, they’re still no substitute for direct communication with your customers. You still need a way to reach out to them, and they want the ability to contact you. Your continued growth and […]

Top 4 Benefits of a Remote Team

A revealing profile of the professional remote team that is about to upgrade your productivity. This article is brought to you by the letter V. As in virtual. Interesting word, virtual. On its surface, it can mean there is no surface. It has two main definitions. In the computer world, “virtual” means something that doesn’t […]

Benefits of Offshore Workers for Small Business

What’s your perception of offshore workers? A typical response falls into one of these two categories: You think it’s good for America because it helps small businesses grow their bottom line by innovating.  Or, you think it’s bad because small businesses are slashing American jobs to grow their bottom line.  The only certainty about small […]

5 Ways to Effectively Manage a Remote Team

Maximize the capabilities of your remote team by following these tips.

The advent of remote teams has enabled companies of all sizes to gain global access to highly-qualified professionals at a fraction of the cost of in-house employees. This new remote workplace model has numerous advantages.

Particularly when it comes to having a group of skilled individuals who specialize in a variety of disciplines. But managing a remote team is slightly different than managing a traditional onsite workforce – and doing it effectively is key to maximizing the capabilities of professional remote teams. Here are 5 ways to boost productivity and efficiency.

  1. Hire the Right People for Your Remote Team

Just as you would take great care and consideration about who’s working for you in-house, it’s also important to hire the right people for your remote team. Because these individuals will be working remotely, they’ll need to have the initiative, qualifications, and skills to handle tasks without someone looking over their shoulder.

And although you’ll be in constant communication, the more professional your team is, the less managing they’ll need.

  1. Establish a Communication System

Just as you have regular meetings with your onsite team, there needs to be a communication system in place for your remote teams. It’s a good idea to have specific tools that your remote team can use in certain instances.

For example, if a matter is urgent, there’s a phone number to call to provide a progress report; they know who to email on daily tasks; or an effective intranet or project management solution is in place for current initiatives.

Communication should be a part of a remote team’s routine responsibilities, ensuring that everyone is on the same page and gets the required direction.  

  1. Provide Clear and Detailed Expectations

To ensure that your remote team can perform all the tasks that you need, it’s vital to create clear and detailed expectations and to outline exactly how you wish for these to be accomplished.

Providing expected goals (whether they are sales calls, follow-up emails, or social media posts) and a timeline for achieving them are key.  

  1. Create Documented Systems

A great way to ensure that your remote team is working effectively is to create a streamlined and documented system for all processes.

This helps everyone know the who, what, and when of every task. And since everyone is following the same system, they can pass responsibilities on to each other, hold each other accountable, and remain organized. 

  1. Respect and Celebrate Cultural Difference (and Time Zones)

It’s not required, but if you can arrange it so that there’s an overlap between your in-house team and your remote team, even if it’s just a few hours a day, it’s a good idea.

This enables your remote team to get online at the same time as your onsite workers if necessary and can encourage collaboration. It’s important to remember that remote teams often live in another country that’s in a different time zone. 

And although professional remote teams speak excellent English, it’s possible that they may not understand certain expressions or euphemisms that are common to native English speakers.

Being mindful of the cultural differences of your remote teams is helpful to make them feel a part of your team.

Many companies schedule special celebrations and events in which both remote and onsite employees can interact virtually to foster connections and help the remote team feel a deeper sense of engagement in the company mission. 

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Noon Dalton – Your Remote Team Resource

Today’s technology allows us to work differently than we ever have before and it’s truly an exciting era for businesses of all sizes throughout the world. Having the ability to cut across geographic boundaries and work with a range of talented professionals gives companies a new way to operate, while maximizing efficiency and productivity. 

Noon Dalton is the leading provider of professional remote teams for businesses across the nation and around the world. If you’re interested in enlisting the services of a remote team, get in touch with us today to get started. 

See our case studies on how we’ve helped businesses to save time, cut costs and boost their output with our remote teams and professional BPO services like:

Importance of Security for Recruitment Process Outsourcing

Security should be constantly on the minds when it comes to recruitment process outsourcing.

With data breaches regularly appearing in the news, companies of all sizes are looking for ways to ensure that they’re securing their company data as well as the data of their customers and clients.

Security Concerns for Recruiters 

Recruiters who are utilizing Recruitment Process Outsourcing (RPO) must ensure that their recruitment data is always kept secure. Remote teams often have access to job boards and extremely sensitive employee information which, if placed in the wrong hands, could pose significant problems.  

Recruiting companies should always interview prospective recruitment process outsourcing agencies to ensure the latest security measures are in place.

As one of the best remote team providers, Noon Dalton takes security seriously for all of our clients. Especially those, like recruiters, that deal with sensitive data. 

We take security so seriously that we developed a comprehensive set of security policies and procedures to ensure that our client data is always secure.

Noon Dalton’s Recruitment Process Outsourcing Security Policies and Procedures

  • Entrance System – We utilize fingerprint authentication at our entrance to ensure that only approved individuals are allowed to enter our facility.
  • Employees – All of Noon Dalton’s remote teams are required to sign confidentiality as well as Non-Disclosure agreements that forbid any client data from being used outside our facility.  All teams must pass a robust background check by an outside, third-party company.
  • Data Security – No DVDs, USB drives, CD’s or hard drives can be brought in by Noon Dalton employees.  A professional security agency manually frisks each employee before they enter our facility.
  • Surveillance System – Security cameras are positioned throughout the office to monitor the activities and movements of employees.
  • Encrypted Connection to Client Servers – Connection to each client-server is handled via a secure VPN tunnel with 128-bit encryption.
  • Compliance – Noon Dalton employs a dedicated Compliance Office that ensures our strict compliance procedures are adhered to and updated regularly.
  • Servers & Workstations – Sophisticated routers are used to block HTTP, FTP, and TCP/IP traffic.  All Data Entry Workers only have access to a Linux Operating System from which they remotely access Noon Dalton servers.  Our security monitors these servers 24/7.  This way all of our clients’ data is secure and we can easily track exactly what each remote team is working on at any time.

Interested in a Remote Team for Your Recruiting Company?

If you think you could benefit from recruitment process outsourcing but are worried about security concerns, don’t hesitate to contact Noon Dalton today. 

We have robust security policies in place to ensure that your data will always be protected.  For more information, contact Noon Dalton Recruitment Services today. 

Read our case studies to see how we’ve helped so many increase their output, saving time and money along the way.

Not what you’re looking for? See also:

How to Find Inexpensive, Quality Outsourcing Services

Looking yourself or hiring the experts to find business outsourcing services – the pros and cons Using remote team services can be the difference between taking your business to the next level and stagnation. At a certain point, company growth happens by delegating and outsourcing certain tasks to create more room on your plate, allowing […]

Why Employee Mental Health Matters

One of the big takeaways from 2020 is the renewed focus on mental health. With everyone stuck at home working remotely, or out on furlough, we’ve all begun to look inwards. But why does employee mental health matter? Surely it’s not our responsibility as employers to take care of the inner lives of our employees? […]

Taking Care of Employee Health at Noon Dalton

At Noon Dalton, we believe that employees are the lifeblood of our company. That’s why we take employee health seriously. We try to do everything within our power to support and protect our employees where we can.  As part of our drive towards better health, we’re offering our employees in the Philippines the Covid-19 vaccine. […]

Are You Ready for Outsourcing?

Inside the outsourcing process: make sure your employees understand what remote teams are really all about first.

Are you ready for outsourcing? The BPO process comes in many forms. This question about readiness is aimed at your organization’s attitude toward what’s known as the “blended workforce.”

 

Your Noon Dalton coordinators will take care of all the logistics that connect you with your remote teams. But are your in-house people ready for this new turn? Here are some things to get people thinking about during the outsourcing process:

Outsourcing is Blended

The first place to start in getting everyone in your company on board with the benefits of outsourcing is to make sure they understand what’s happening to businesses all over the world. 

 

Many companies have already given up on the idea of traditional employment, where all team members are full-time workers with an office, a salary, and paid benefits. Today’s most successful and innovative organizations have blended workforces. They combine full-time employees with:

  • Part-time workers
  • Contractors
  • Freelancers

 

What to communicate: a blended workforce isn’t necessarily a way to reduce staff.

 

In fact, it can actually increase the number of people who work for an organization. These people are highly skilled. What’s more, some don’t want a full-time job.

 

The number of people with full-time employment is dropping fast. According to the Bureau of Labor Statistics, 40% of the American workforce will get a 1099 Form instead of a W-2, indicating a rise in contract work. Tuning your organization to adapt to human resources trends is a necessity in today’s business environment. 

The “O-Word”

To many employees, outsourcing is a negative thing. They view it as a threat to their jobs. They’ve probably read that between 2000 and 2015, over 3.2 million jobs moved offshore.

 

Some individuals assume that reducing costs to maximize profits means people losing work to economical overseas labor. If this is the way outsourcing is viewed within your organization, you’ve got some educational and rebranding work ahead of you.

 

What to communicate: outsourcing shouldn’t be a threat to your employees.  

 

What you may know isn’t obvious to your employees. Outsourcing done right isn’t about replacing people; it makes workers even more valuable because they can focus on what they do best.

 

A survey conducted by the software company AtTask (now called Workfront) found that employees say they can only spend about 45% of their time at work focused on their primary job duties. The rest of that time is spent on administrative items. And 26% of that time is spent on email and other routine tasks. 

A Global Outsourcing Movement

Did you know that only 5% of the world’s consumers and workers live in the United States? Even many small businesses now need to do business globally. So that 5% footprint isn’t realistic if you want to compete for supply and demand. 

 

What to communicate: outsourcing puts people who represent your company in any place in the world. 

 

In our globalized economy, collaboration is a necessity. When your company competes internationally, outsourcing is a natural consequence. 

 

The rest of the world is outsourcing, as well. Europe, the Middle East, and Africa already eclipse the U.S. in terms of the proportions of their outsourced workforces. It’s a trillion-dollar industry. 

Is It Your Core Competency?

One way to help everyone understand the most powerful benefit of outsourcing is to ask them to stop and think about what they do best. What are the things that prevent them from doing more of that?

 

Remote teams can assume those to-do items. They can complete those administrative tasks more efficiently. If they can do it better, faster, and for less, why are your in-house workers spending valuable time doing it? 

 

What to communicate: businesses can’t compete if they’re inefficient.

 

When employees gain more time to apply the talent and skills they were hired for, organizations start to see exponential growth. It’s not about saving money on salaries. It’s about freeing human resources to fuel growth and innovation. 

 

As standards of living continue to catch up and even out around the world, labor costs are going to be less of a reason to look at outsourcing for a top-performing workforce. There’ll be more important cost-drivers, such as:

  • Rapid deployment teams that come together and then disband to get a new product or service to market
  • Individuals or teams with exclusive, special skills will be needed for a short period to perform a one-time service
  • New technology will be introduced to organizations, requiring a temporary support staff

Thoughtful Outsourcing Preparation

The transition to a blended workforce with our coordination during the outsourcing process is free of headaches or bumps in the road. We provide our clients skilled, experienced, and professional remote teams. Work gets done better, faster, and at less cost. 

 

The blended workforce is in your future. The BPO process works better for everybody when they’re no longer afraid of the “O-Word.” Let your employees know how adding a remote team will make their lives easier and improve productivity, and they’ll get on board with the idea. We can show you how it’s done

 

Read our case studies to see how we’ve helped businesses save time and money with our remote teams. 

 

See:

Top National Holidays Celebrated in the Philippines

This island nation honors its heroes and marks its sacrifices with national holidays.  At Noon Dalton, we are happy to employ strong and patient remote teams in the Philippines. From them, we also get first-hand lessons about the international holidays they celebrate there. Each country in which we operate has its own unique ways of […]