Working Hours

1. What are your working hours for the 8 hour package?

Monday – Saturday (six days per week) 9:30 AM – 6:30 PM EST

Nine hours per day with thirty minutes for lunch and two fifteen minute breaks.

2. What are your working hours for the 16 hour package?

Monday – Saturday (six days per week) 9:30 AM – 1:30 AM EST (next day)

Eighteen hours per day with one hour for lunch/dinner and four fifteen minute breaks.

3. Can I move the hours around?

Yes!  We are very flexible and can move working hours around the client’s schedule.

4. Do you have 24/7 coverage?

Yes, we have 24/7 coverage that can be customized per client.

Staff

5. Do I have my own VA?

Yes, you will have a primary VA assigned to you. Additionally, Noon Dalton provides the flexibility to sub in staff if your primary VA is sick.

6. What happens if I am having issue with my VA?

Customer service is very important to us. If for any reason you're not happy with your VA, we want to know right away. First, we'll try to work through the problem. If it is something that cannot be worked out, we will find someone else who can better reach your needs.

Communication

7. How do I contact my VA?

Email – Each VA receives a Noon Dalton email address and also has the option of providing an internal email account for them to act as an internal employee of your company.

Instant Message (IM) – Skype is our main IM/Telephone/Screen Sharing Tool. We can also install most other IM clients per your request (e.g. Google chat, MSN Messenger, AIM, etc.)

Phone – Noon Dalton has a local US based phone number that will reach the operations in India. If you require a dedicated line, a Skype-In number or VOIP can be ordered for an additional cost.

8. How do I receive updates on my tasks?

You will receive two emails daily along with a status report on your requested tasks. You may also reach out to your VA directly at any time.

Contract Terms

1. When do I pay?

Included in your trial period are three complimentary days of our service to assist with training your VA and become familiar with using our service. After the three day trial is completed, you will be charged the prorated portion of the remaining month. You will then be charged on the first of every month and VA services will be provided until the end of the month.

2. How do I pay?

A valid credit or debit card is required to be on file and is charged on the first of every month (excluding the first month). If payment is not successfully processed by the 3rd of the month, we reserve the right to discontinue service until the account is made current.

3. How do I pause or cancel?

Because we do not impose a contract and hire a dedicated employee for each client, we do require a written request be sent to AccountManager@noondalton.com at least thirty days prior to the end of the month requesting your service be cancelled or paused. If received after thirty days prior to month end, your service will end the following month.  Pausing or cancelling can only occur in month increments and if pausing we are unable to guarantee your previous VA or pricing will be available upon your return.